At tradingview.video, we prioritize customer satisfaction and strive to provide a seamless experience for our clients. When you purchase an Expert Advisor (EA) from our store, we ensure its functionality and offer dedicated support for the download and installation process. It is important to note that while we are not the authors of the Expert Advisors, we stand by their proper functioning.
Our commitment extends to addressing issues related to licenses or instances where an EA fails to execute trades. In such cases, we offer our customers the option to exchange the problematic EA for another of their choice or provide a full refund.
However, it’s crucial to understand that our support does not cover performance-related concerns stemming from the profitability of the EA. We cannot facilitate exchanges or refunds based on the perception that the EA is not yielding desired profits. Profitability is contingent on the configuration within the preset, a responsibility that lies with the user.
We firmly believe that all EAs possess the potential for profitability, contingent upon proper optimization of their configurations. We don’t teach or give support to optimization, but here is a good TIP VIDEO, ensuring you harness the full potential of your chosen Expert Advisor.
It is important to note that if, upon reflection, you decide to retract your purchase and the EA functions as intended, no exchanges or refunds will be processed. This policy is in place to uphold the integrity of our commitment to customers and the value of our products.
At tradingview.video, we value transparency, customer empowerment, and excellence in service. Should you encounter any challenges or have inquiries regarding our Expert Advisor Change Policy, our dedicated support team is ready to assist you. We appreciate your trust in our products, and we look forward to ensuring your experience with our Expert Advisors is both satisfying and rewarding.
