At tradingview.video, we prioritize your satisfaction and aim to provide top-notch digital products. To ensure clarity and transparency, we have outlined our Refund and Replacement Policy below.
1. Digital Product Nature: Our products are exclusively digital, encompassing downloadable software, e-books, templates, and other digital content. As these products are intangible and delivered electronically, physical returns are not applicable.
2. Refund Eligibility: Given the inherent nature of digital products, standard refunds are generally not offered post-purchase. We encourage you to thoroughly review the product description, features, and compatibility information before making a purchase decision.
3. Defective Products: In the rare event that you receive a defective product, we are committed to addressing the issue promptly and professionally. If you encounter a problem, such as technical glitches or errors on our part, please contact our Customer Support team within 14 days from the purchase date.
4. Replacement or Refund for Defective Products: Upon verification of a legitimate defect, we offer the option to either replace the faulty product with another one of your choice or initiate a refund. Your satisfaction is our priority, and we strive to resolve issues related to product defects in a fair and efficient manner.
5. Technical Issues: If you face technical challenges hindering your access to or use of the purchased digital product, please reach out to our Customer Support team for assistance. We are dedicated to resolving technical issues promptly to ensure your satisfaction.
6. Refund Process: If a refund is approved due to a verified product defect, we will process it using the original payment method. Refunds may take 1-3 days to reflect in your account.
7. Contact Us: For any queries or concerns regarding our Refund and Replacement Policy, please contact our Customer Support team. You can reach us via telegram support or contact form. We are here to assist you and address any issues you may encounter.
By purchasing and downloading our digital products, you acknowledge and agree to adhere to the terms outlined in this Refund and Replacement Policy. We recommend reviewing this policy thoroughly before making a purchase. Your trust is important to us, and we are dedicated to delivering exceptional products and services.
Thank you for choosing tradingview.video